Customer’s Delonghi Gran Dama deluxe espresso machine was brought to us for service on January 21st, 2016, with a complaint as follows:
“I get a message, it says ‘add beans,’ I add beans and start grinding. then it stops and says, ‘add beans’ again.”
Our master techs and support staff were on the case by January 21st; we determined that the grinder had gone faulty and would have to be replaced.
Upon completing the parts research and vendor sourcing phase, and obtaining manufacturer’s part # for the grinder, we found that one of our reliable parts vendors, Encompass Parts, had the item in stock.
We obtained approval from the customer to proceed with the purchase order and repair on February 9th; part was in on 2/17, and the grinder installation and quality control testing completed by 2/19.
As these units go for ~$2000 used on eBay, and we fixed it for $385, you might say we saved the customer $1600.
Need Delonghi Gran Dama repair? Call the professionals! Call Bammel TV!